📊 Usage & Uploads

The number of heatmap uploads you can make depends on your plan. For the most up-to-date limits, please refer to the pricing section.

On paid plans, the included volume of image uploads and heatmaps is extensive and should cover the needs of most teams or organisations.

Video uploads require more AI and cloud processing capacity. While the Business plan accommodates generous usage, you may hit the limit during intensive testing phases — for example, when experimenting with variants, bumpers, or multiple edits in a campaign sprint.

If you exceed the limit occasionally or periodically, just reach out — we’ll gladly provide temporary additional credits at no extra cost. We're here to support your workflow, not block it.

👥 Users & Workspaces

Brainsight is built for collaboration. If you've reached your user limit, admins can manage seats by navigating to ‘Workspace’ via the top-right menu. From there, you can see who currently has access. Are there users who’ve left your organisation? Simply remove them to free up seats.

Need to add one or two extra users (above your current limit)? Just drop us an email — we’re happy to help. We believe in long-term partnerships, so flexibility is part of our approach.

If your organisation requires multiple workspaces or significantly more users (for example, across different teams or departments), get in touch. We’ll help you upgrade your license and unlock more flexibility in how you structure collaboration.

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